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Message: [QUOTE="aasinsuat17, post: 215914, member: 14234"] Hi [USER=14200]@magora[/USER], thank you for the answer. it is not a cartridge. we are just refilling the ink. i have refilled the black ink but the print result is still the same. maybe the printhead is defective? i tried to bring it to the service center but they said the printhead is defective and need to replace. but im wondering, if the printhead is defective why some colors are working fine and i am able to print. only the black has the problem. [/QUOTE]