Ricoh Aficio C5000 will not stay connected to the network

Jun 16, 2016
Hello all, I will try to be concise but also provide all the necessary details.The printer I have is listed above. It has a Fiery print controller with no physical on/off switch on the printer. Instead you can restart the Fiery print controller either on the touch screen on the printer or using Fiery Command Workstation 5. In the old office, the printer never had problems. We moved offices and now printing is sporadic. Sometimes users can print, sometimes their print jobs will be delayed an hour, sometimes they can only print when they run wireless instead of a wired connection or vice-versa, and finally sometimes users cannot print at all. However, at all times, all users can ping the printer successfully which I find peculiar. We are running a Dell SonicWall firewall and all the necessary access rules are setup for LAN to LAN, WLAN to LAN, and LAN to WLAN. My Fiery Command Workstation has also been disconnecting randomly from our printer though I do not know why. The one clue, which may or may not be helpful is that it remains connected longer when less people are in the office. Could it be a network traffic sort of problem? The error users get when they try to print is "Printer busy or error" or the printer simply appears offline for them. Users are using a mix of Windows 7, 8, and 10, most of which are 64 bit, and all users sporadically experience this issue. I've tried to cover anything but if I left anything out, please let me know. Thanks in advance!


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