Ricoh MP C2003 -Auto detect doesn't work on bypass

Jun 3, 2016

We have a new Ricoh printer/copier/scanner. The bypass tray is set to auto detect. When we try to print a standard legal size envelope, it shows that the size is incorrect. We have to go into user settings each time and find the correct envelope size, print the envelope, then go back into user settings when we're done & change it back to auto detect so we can print other things like labels.

The Ricoh tech says there's nothing they can do about this. I find it hard to believe. The tech said it's probably because they had to use a universal driver to solve some other problems.

Shouldn't auto-detect recognize the size? We didn't have this problem with our previous Ricoh.

Any ideas would be appreciated.

Thank you!


Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question