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Message: [QUOTE="AlexG55, post: 226736, member: 23297"] Superb thank you - that fixed it, even reusing the battery from the empty cartridge I was replacing. Guess the new compatible cartridge had been in store too long. There seems a straightforward way to tell if it's the battery causing the problem. Of the printer says the cartridge us empty then it is just that, but if it says there is no cartridge in place when there is one, that is a sign that the battery is dead. Thank you again - you saved an excellent printer from the scrap heap. [/QUOTE]