[SOLVED] Brother DCP-L3550CDW - No Toner error message

Joined
Nov 27, 2008
Messages
2
Last night I moved my Brother DCP-L3550CDW off its shelf (as we had to have some repairs done in that area of the office). I put it back this morning and can’t get past the “No Toner” error message.

I have removed toner cartridges, removed drums, cleaned wires etc. several times and even reset the toner low display. and still it thinks there are no toner cartridges. Any suggestions? Thank you.
 
Joined
Apr 1, 2021
Messages
1
Last night I moved my Brother DCP-L3550CDW off its shelf (as we had to have some repairs done in that area of the office). I put it back this morning and can’t get past the “No Toner” error message.

I have removed toner cartridges, removed drums, cleaned wires etc. several times and even reset the toner low display. and still it thinks there are no toner cartridges. Any suggestions? Thank you.
Did you manage to solve this.. I have the exact same problem....
 
Joined
Apr 9, 2021
Messages
2
My self (and a lot of others according to search on the internet) has experienced the "No toner" problem with the DCP-L3550CDW. In my case it has affected non-Brother toners (both new and used) successfully used before, until the "No toner" message (which effectively blocks all usage of the printer) appeared out of the blue a few days ago.

Common to many having the "No toner" problem with the DCP-L3550CDW seems to be that they have the S 1.59 firmware version. So do I, with the firmware sometime in the past (may be recently) being automatically updated to that version.

I have contacted Brother support concerning this issue today, and their response was (not surprising ...) that they would not accept any guarantee claim when a non-Brother toner was involved. This is of course compliant with their conditions for use, stating that they can't guarantee successful operation when a non-Brother toner is used. However, this problem seems to be more repeatable than occasional non-successful operation.

As a long time printer user I have over the years been used to windows popping up now and then telling me to use original toners and ink, and it is also reasonable by a manufacturer to reject any guarantee claim concerning printing quality when a non-original toner is used, but this appears to be something else.

Has anybody found out how to resolve this "No toner"-problem using non-Brother toners? If so, I would be very happy to hear about it!
 
Joined
May 18, 2021
Messages
1
Have this printer, recently updated to 1.59 and it now refusing some non-original cardridges. It simple started displaying "no toner" after the update. So it is obvious, they have disabled toners with old chip. On the Ebay I can see there are non-original toners with "new chip". Ordered one set, will see. But if Brother is now pushing only original toners, I will simply put it into electro-waste bin and buy something more tolerant...
 
Joined
Mar 16, 2021
Messages
5
You might want to try factory resetting the printer and then making sure the update firmware is off going forward:

Below is how to disable automatic firmware updates on your Brother printer so you can print without interruption.


Step 1: Select the tool icon on the printer display.

Brother Printer Display


Step 2: Select “All Settings”

Brother All Settings


Step 3: Select “Machine Info.”

Machine Info


Step 4: Select “Firmware Auto Check”

Firmware Auto Check


Step 5: Select “Off” to turn off updates"

Turn off updates
 
Joined
Aug 12, 2021
Messages
1
Same error started appear with my Brother DCP-L3550CDW. I used black non-Brother toner and it worked perfectly until few days ago. Can confirm that with 1.59 firmware changing to empty Brother toner removed error.
 
Joined
Mar 16, 2021
Messages
5
Last night I moved my Brother DCP-L3550CDW off its shelf (as we had to have some repairs done in that area of the office). I put it back this morning and can’t get past the “No Toner” error message.

I have removed toner cartridges, removed drums, cleaned wires etc. several times and even reset the toner low display. and still it thinks there are no toner cartridges. Any suggestions? Thank you.
There is a chip on all brother toners. The chip sounds like it fell off, in order for your printer to accept that toner the chip from the toner has to make contact with the printer and there is a chip on the toner that allows that, but it sounds like your chip fell off maybe inside the printer and that is not good for the printer.
 
Joined
Aug 18, 2021
Messages
2
So I think I solved this problem. Does not seem connected to firmware after all. When checking the chip of the toner cartridge (small chip on the top left as it goes into the printer, which will make contact to four pins as the cartridge docks into place), I saw there is something underneath it. The chip card is sitting only with some double adhesive and can be lifted up rather easily, so you actually release the chip from the cartridge. Look under it - there is a battery sitting there. It's a very small 1.5 V battery. My original battery was a "Vinnic L521F". So I thought, what if I just replace the battery? Did not find the exact same brand, but a GP watch battery type SR63. Same physical dimensions and same voltage. I placed the new battery in the holder and then pressed the chip back into place.

First attempt it didn't work actually but after opening the printer once more and yanking the cartridge a little (nothing much, just press a few times back and forth just where it is in its place), it now works like a charm!

I attach two pictures.

989f763d-2a0e-44f0-8e15-8ff5bf69fe88.jpg



80d7e62f-a3d3-43c0-9e35-5f17b4fb4fa6.jpg
 

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