[SOLVED] Brother DCP-L3550CDW - No Toner error message

Joined
May 5, 2022
Messages
1
I think it must be a 3550 issue with toners, I sell many tn247 toners, the newest microchip on the cartridges, have the same issue with a customer, the printer does not tell you which one has failed (so frustrating)
last Friday it happened after only a few weeks with the set in the printer which had been working perfectly, found it to be black toner chip that printer would not accept, one week later, comes back again with the printer, this time I find it to be the cyan, one day later, again NO TONER, the toner reset does not work if the printer is not registering all 4 toners, have had to order brother tones sadly as have no OEM chips to put on the toners, very frustrating as normally such a reliable remanufactured toner series
When "no toner" error occurs, press cancel (red X) then enter the settings menu. There you can see on thumbnail which toner has a problem. I marked it with green arrow.
20220505_105736.jpg
 
Joined
May 18, 2021
Messages
2
When "no toner" error occurs, press cancel (red X) then enter the settings menu. There you can see on thumbnail which toner has a problem. I marked it with green arrow.View attachment 2461

But knowing which has a problem does not solve the issue :) You can have working one, print pages, then if only you do the firmware update, after the reboot, it will say 'no toner'. Probably they are fighting with non-original vendors. Technically good, disabled by software. Tried 2 times already. That way they pushed me to buy only original ones...

Tak jak napisałem, Brother walczy z nieoryginalnymi tonerami, masz sprawny, a nie zadziała ;-)
 
Joined
May 12, 2022
Messages
5
Steps are given below-


-The No Toner message appears if the toner cartridge is not installed or not installed correctly.
-Remove the toner cartridge and drum unit assembly.
-Remove the toner cartridge from the drum unit, and reinstall the toner cartridge back in the drum unit.

Regards,
Rachel Gomez
 
Joined
May 31, 2022
Messages
1
My Brother DCP-L3510CDW had a Red Cross over the Magenta. But the bar to show how much toner was left, was filled. This was not an original toner, but toner from Gilford. The printer has a webpage so you can get info from there, not only on the display of printer.

I switched the small battery on the toner cartridge, turned off and on printer and now it is ok again.

I think when the message is that there is missing toner, it is something wrong with the toner catridge. Like empty battery as mentioned above. Then there is a Red Cross over it.
 
Joined
Oct 16, 2022
Messages
1
I have the same problem, its definatly a non brother toner issue. Mine has no battery so any more suggestions?
Is there a way to go back to an old firmware?
 
Joined
Mar 4, 2022
Messages
28
I have the same problem, its definatly a non brother toner issue. Mine has no battery so any more suggestions?
Is there a way to go back to an old firmware?
I have had no issues since the new updated chip from my suppliers on these toners. (v3 chips) no problems with no toner error messages, I would go back to who you purchased them from as i know sellers still sell these with old gen chips that will work in some printer models and not in others.
 

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