Someone please help with my Epson XP-410 sudden ink problem

Discussion in 'Printer Repair' started by Ryan Andree, Sep 7, 2017.

  1. Ryan Andree

    Ryan Andree

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    I have been using this printer for almost 2 years, and I really can't afford a new one while in school, so I am hoping someone can help me. I have always used the generic ink, but today the printer won't recognize the black cartridge. I even put the old one back, but it will no longer recognize that one either. I tried cleaning the contacts on both printer and ink. I have also tried three separate black cartridges, but none of them work. No problems with any other colors.
     
    Ryan Andree, Sep 7, 2017
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  2. Ryan Andree

    ruffin

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    Try OEM Epson brand cartridge. It maybe your printer has recent firmware update, that precludes use of generic cartridges.
     
    ruffin, Sep 7, 2017
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  3. Ryan Andree

    Ryan Andree

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    Thank you. If that's the case--I would rather throw this piece of shit in the trash and will never purchase another Epson printer again.

    I did just download a firmware update--how do I delete it?

    My other ink cartridges are also generic but printer has no problem recognizing those
     
    Ryan Andree, Sep 7, 2017
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  4. Ryan Andree

    ruffin

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    Regret to inform you, that you cannot delete or un-install firmware update. You can receive further updates as they become available. You have a nice printer. Epson makes a quality product. Regards
     
    ruffin, Sep 7, 2017
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  5. Ryan Andree

    Ryan Andree

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    I will never support a company that forces its products on me. If, in fact, Epson created a firmware update to disallow users from refilling own ink, etc., that is unacceptable.

    That would be like car manufacturers making a vehicle that only works with their fuel and charging absurd prices
     
    Ryan Andree, Sep 7, 2017
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  6. Ryan Andree

    ruffin

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    You are welcome. Is there anything else we can help you with?
    Regards
     
    ruffin, Sep 7, 2017
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