Canon MP490 won't print color

Discussion in 'Printer Repair' started by Joel, May 3, 2016.

  1. Joel

    Joel

    Joined:
    May 3, 2016
    Messages:
    1
    Likes Received:
    1
    Hi all. Love these forums because they really help the guy who doesn't know what he's doing...

    I just installed my father-in-laws Canon Pixma MP490 on my desktop. It's been sitting unused for over a year. I was going through the steps to check everything out and when I printed a nozzle check page, the black came out great but I got absolutely no color out at all. I tried the nozzle cleaning and then the nozzle deep cleaning and still no color. Zero (by the way, the ink level shows nearly full). I've read online about removing the print head and manually cleaning it (I assume ink is clogging it somehow, but I find it odd that only the color is not working). But, I'm not sure if this thing has a removable print head.

    Any thoughts on next steps? Is it possible the cartridge is clogged?

    Thanks in advance for the help!
    Joel
     
    Joel, May 3, 2016
    #1
    Esolvz likes this.
    1. Advertisements

  2. Joel

    Toby P

    Joined:
    Mar 11, 2016
    Messages:
    46
    Likes Received:
    0
    Location:
    Plymouth
    Hi Joel,

    If it's been unused for a year it may be the cartridge or the printer.

    You can check for both. this will check the cartridge, let the videos roll and it will show you a few soloutions.

    Now to the printer, it may need a couple of cleaning cycles again or some solution to leave overnight and soak through the print head in the printer. These are pretty tough printers.

    I would also suggest trying to print a couple of pictures as it's not been used it may take a while to get the ink flowing, last resort try and get some new ink cartridges and test them. If this doesn't work then you might just have to get a new printer. You can get these pretty cheap now on ebay or invest in the newer canon models.

    The only problem with these types of printers is that you have a combination colour cartridge. The newer canon printers are alot better and have an indiviual slot for all the cartridges (up to 5) and produce better prints for cheaper prices. Have a look at the newer MG printers I use a MG5750 and have no problems.

    Hope this helps.
     
    Toby P, May 5, 2016
    #2
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.