CLX-6220 Jam in Exit Area

[MagicTW]

We have a CLX-6220 with a consistent exit area jam. The paper continuously jams in the exit area only. Now, the symptoms of this are a consistent rhythmic clicking like a door is moving. I seem to remember this sound NOT being there except only once in the process of printing a page. The jam seems to fold the paper in the exit area and end up not being ejected. I have to lift the scanner/display level and then once inside I have to lift a black plastic guide to get at the paper. The paper will be stuck at the bottom row of grey rubber rollers next to a slot leading to the inside of the printer. Any idea what this is and what it may take to fix this particular problem. I would hate to see this enterprise class printer go to waste.

 

[Smurph]

I have the exact same problem, including the clicking noises.
About 90% of prints jam in the exit area with the paper crumpled as you describe.
It seems to be much worse when printing duplex or more than one page. I suspect it may be a problem with whichever part sends the paper to either the duplex unit or exit area, but I have been unable to identify it.

 

[jm259]

Me too. Looks like a common issue with this device. Anyone found out what's going on ?

 

[PeterSamsung]

We have a CLX-6220 with a consistent exit area jam. The paper continuously jams in the exit area only. Now, the symptoms of this are a consistent rhythmic clicking like a door is moving. I seem to remember this sound NOT being there except only once in the process of printing a page. The jam seems to fold the paper in the exit area and end up not being ejected. I have to lift the scanner/display level and then once inside I have to lift a black plastic guide to get at the paper. The paper will be stuck at the bottom row of grey rubber rollers next to a slot leading to the inside of the printer. Any idea what this is and what it may take to fix this particular problem. I would hate to see this enterprise class printer go to waste.

Hello MagicTW and others
I have the same problem too, I already did a ssystem reset (all) but no result so far. Anyone knows if there is a solution?

 

[Westsidefrog]

Hi All, I have exactly the same problem since I send a file to print on both sides. I also reset all settings, tried b/w or color, cleaned the rollers and was so far not successful. Any news from your side?

 

[Jamesw1518]

I believe this is from a bent myler guide. essentially its a clear piece of plastic that help the paper make sharp turns, however when you pull the paper out the wrong way after a jam, then the guide bends and now the paper runs into it, you have to get it replaced.

 

[Copyman]

It is late for this answer, but somebody maybe will have the problem posted by MagicTW. The problem is due to a electromagnetic clutch which actuate the lift at exit. Under the core of solenoid it is a small piece of sponge which reduce the noise and keep the plate at a small distance from core . That sponge become sticky and work worse.
Put a piece of thin plastic on the face of the core and a little piece of duck tape under the sponge. More than that, you can grease or change MEA GEAR REVERSE. That was enough for me.
Sorry my english, I am not a native english speaker...

 

[Ian Hearnes]

It is late for this answer, but somebody maybe will have the problem posted by MagicTW. The problem is due to a electromagnetic clutch which actuate the lift at exit. Under the core of solenoid it is a small piece of sponge which reduce the noise and keep the plate at a small distance from core . That sponge become sticky and work worse.
Put a piece of thin plastic on the face of the core and a little piece of duck tape under the sponge. More than that, you can grease or change MEA GEAR REVERSE. That was enough for me.
Sorry my english, I am not a native english speaker...

Hi Copyman... This sounds like a possible solution for me, thank you! How do I access the electromagnetic clutch. Do you have a photo please? Thank you, Ian