Double trouble with pdf Files

Mar 23, 2016
Please can you help me with a couple of problems with pdf printing?
Firstly when ever I try to print a pdf file the printer asks me to put paper in the MP tray even though it is set for tray one (it seems to ignore the fact that tray one exists.
Secondly after putting paper into the MP tray it will print one sided but when trying to print duplex I get one page printed and the next some of it is cut off. i.e. When printing a score to one of my pieces of music the odd pages print in full and the even pages are cut by approx. 7cm from the top even though in the print preview it shows the complete page.
This only happens with printing pdf files all other files print properly.
Thank you,

Ecosys 5221cdw
Windows 11

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