EPSON WF7620 Paper Jams on Specific Sized Paper

Jan 14, 2020
I am trying to print A5 on my Epson 7620. This has been a spectacular machine, but it will NOT PRINT on custom sized A5 paper.

I have tried adjusting all sorts of preferences to alleviate the issue, but the printer does the same thing every time: take in the page, and jam each time the page is about to be printed on. I do not think this is a mechanical issue. I believe it is a software/programming issue.

Anybody have any ideas? I NEED to print on A5.

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