Impossible to print multiple copies on MP4200

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Mar 27, 2015
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We have an issue with our Ricoh 4200 MP multiunctionals. It is not possible to print more the 1 copie of the same page. The correct number is sent to the Ricoh (I verified it on the machine) , but for some reason it changes the number to 1. Anyone encountered this behaviour? How did you fix it?

Thanks!!!
 

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