Magenta smudges, Xerox 7845i - HELP!

Joined
Aug 16, 2025
Messages
6
Hello all experts!

Expert level help desperately needed. My trusty Xerox 7845i is not feeling well...
Any idea or information where these magenta stains come from?

It seems that they only come when the paper comes from certain platforms/trays - but I’m not sure.
After that, the smudges recur but fade if I print in black and white.

Is there any magenta color spill or something somewhere?
I think the problem somehow started when I printed some heavier glossy paper (like 200 g/m2, SRA3 size) but not sure if it had anything to do with that.
Can I vacuum or clean something?
Will it help if I put in new toner cartridges and drums?


All help are welcome and needed!
BIG thank you in advance.
 

Attachments

  • IMG_8739.JPG
    IMG_8739.JPG
    110.7 KB · Views: 0
  • IMG_8737.JPG
    IMG_8737.JPG
    127.2 KB · Views: 0
  • IMG_8736.JPG
    IMG_8736.JPG
    137.3 KB · Views: 0
  • IMG_8738.JPG
    IMG_8738.JPG
    105.7 KB · Views: 0
Joined
Aug 16, 2025
Messages
6
I got an advice from another forum that the cause might be a ”bad magenta drum”.
Good advice.

Is magenta drum = R3?
I assume the drums are in the same order as the toner cartridges.

And, is the »belt cleaner» same as »Belt Transfer (IBT) Cleaner»?
Any special cautions how to wipe it down? Should I use air sprayer?

... any thoughts about these levels, below.

xerox1.jpg


All info and thoughts about this my Xerox 7845i issue are much obliged and welcome :)
Thanks in advance!
 

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments. After that, you can post your question and our members will help you out.

Ask a Question

Top