Question, need help, HP Envy 5030 - Setup Petronas

May 9, 2021

Hi togehter,

unfortunately I have a problem with the setup petronas. I just bought the printer from private but without setup petronas.The setup cartridges supplied with this printer are no longer available.
The message on the display says:
"Use the setup cartridges supplied with the printer"

Can you help me how I can get the printer to accept normal cartridges?

Mar 16, 2021
Make sure cartridges are installed in the printer then:

Press returns button 4 times it is currently grayed out but we will still be pressing the bottom left returns key.
Click on support menu then system configuration
At trade oobe press ok a message will appear trade supplies disabled press to enable, go ahead and press ok to enable it then back out with the returns key to the main screen.

Turn printer on and off then the message should appear about installing hp genuine cartridges that have already been used and just push ok to this.

Here is the video:

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