Removed @Remote from network, all RICOH printers showing connection errors

Discussion in 'Ricoh' started by vgatti, Dec 5, 2018.

  1. vgatti

    vgatti

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    We used to have official support from RICOH so we had the @Remote device installed in our network, but now we have support from a Third-Party supplier and the @Remote isn't being used anymore. We removed it from the network and now all our printers are alarming with the message "RC Gate Connection Error".

    We would like to know how to disable this alarm or how to uninstall the @Remote plugin from our printers.

    Printer models: Aficio SP 5210SF and Aficio SP 5200DN.

    Thanks in advance

    upload_2018-12-5_11-54-6.png
     
    vgatti, Dec 5, 2018
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  2. vgatti

    vgatti

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    Solved on Aficio SP 5210SF by doing the following (for future reference):

    Go to the system "secret" menu:
    - Press Clear Modes + 1 + 0 + 7 + HOLD Clear/Stop for 5 seconds
    - Enter System SP
    - Type 5816209 on the keypad (Remote Service - Instl Clear)
    - Press EXECUTE
    - Restart the printer

    Will update this post when I find out how to fix Aficio SP 5200DN model (no touch screen).
     
    vgatti, Dec 6, 2018 at 7:46 PM
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  3. vgatti

    vgatti

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    Don't know how to edit posts here, but adding to the post above:

    - Type 5816209# on the keypad (Remote Service - Instl Clear)

    (forgot to add the # key)
     
    vgatti, Dec 10, 2018 at 11:18 AM
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