Brother DCP-1612W not scanning entire scan bed

Joined
Jan 6, 2012
Messages
8
I'm having a scan issue with our new Brother DCP-1612W not scanning entire scan bed.

It is cutting off roughly 3-4mm off the top.

I am pushing the photograph up to the top edge of the scanner:

eb_1612-4.jpg


This is how the top of the photograph scans:

eb_1612-2.jpg


This is what it's missing:

eb_1612-1.jpg


These are the scan settings (defaults, basically):

eb_1612-3.png


Previewing the scan (PreScan) doesn't show the full photograph, either.

I actually had a similar issue with my previous Epson WorkForce WF-2810DWF.

Any ideas?
 

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