Brother MFC-7360N Jams

Dec 17, 2018
I am new to the forum and started having front paper jams on my Brother MFC-7360N. It hasn't seen heavy use and seems to pull the paper out of the supply tray ok. I will get a prompt of a front paper jam and I have to open up the front hinged panel, remove the drum assy where the paper is exiting the drum assy and going through a long red roller towards the rear. I do hear an unusual noise just before everything stops. I have to gently pull the sheet out from the red roller. The rollers are clean and I see no shreds of paper anywhere. I would appreciate any suggestions and common issues with this model.
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