Brother MFC-9330CDW and Error message Check the I/F

Dec 22, 2009
Dear Experts

I am using windows 7 and my Brother MFC-9330CDW intermittently gets disconnected from the network.

As a per the say : "A picture is worth a thousand words"

Attached in the snapshot showing the printer is reachable via ping and via browsing to its ip.

But it stopped working after it had already scanned 8 pages out of 20 ,,,,why does that happen interminably????

Printer is connected wireleslsey to my Linksys router.



  • Brother printer Error message.jpg
    Brother printer Error message.jpg
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Dec 7, 2016
Is your router too far away, that signal levels are marginal at times? Or maybe radio interference to router signals.
Either of which could explain 8 out of 20 pages and intermittent function. Just as test, place your router near by PC and printer.

I too have Linksys router and works perfectly, but is five feet away.
Dec 22, 2009
Thanks ruffin
Router and Desktop and printer in the same room less than 5 feet as router between both


Oct 4, 2016
These settings are for setting up your wireless or wired printers to: Mainly for HP printers but works for Brother.

* Stay connected to your router
* Fix printer ‘offline’ status
* Wake from sleep mode
* Speed up wireless printing

While DHCP is convenient, devices such as printers (wired and wireless) should always be assigned a static (fixed) IP address manually to avoid conflicts on your wireless network and MUST be outside the DHCP address range of the router. This is because printers are the only external devices that do not have the ability to automatically interrupt the router for a new DHCP address once the least time expires. Again, do not have the printers static IP within the DHCP range of the router as this is against Networking 101 rules and will confuse the router.

After setting the static IP, the computer(s) must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers’ new static IP address.

1. Set a static IP in the printer outside the DHCP range of the router (check your manual). This Static IP is important as DHCP IP addresses will change upon different power up sequences of your devices. You always want your printer to come up with the same IP address all the time. See how to do this here: Cut and paste.

This is for Linksys routers but can be used for all routers. Verify your DHCP range and change this first if needed. Then after setting the static IP in the printer, the computer(s) must be updated under Printer Properties/Ports to show a Standard TCP/IP port with the printers IP address.

To see why this problem exists and how to fix it, watch this video here for Windows. Scroll down for MAC information. Cut and paste

How to set a Standard TCP/IP port. This is important.

a. Click Start/Devices and Printers. Right click on your HP Printer. Select Printer Properties. Select the Ports tab at the top.
b. Select Add Port. Select Standard TCP/IP Port. Select New Port.
c. Follow the Add Port Wizard. Under Printer Name or IP Address, input the Static IP address you just set from the above information. Example: The IP address will be copied under Port Name. This is OK to leave this alone or you can put in your Printer Model.
d. Select Next and Finish the Wizard.

If you create a TCP/IP port without a static IP above, you may lose your TCP/IP connection and have the same issue. This is because your network has powered up differently giving you a different DHCP address to the printer that does not match the TCP/IP address above. This could occur at anytime just like the video shows.

For MAC PCs perform the above Static IP setting in the router and then watch here on how to perform your IP setting for MAC computers. Cut and paste.

By performing the above, the printers Embedded Web Server (EWS) will now work all the time by going to your Printers Static IP address in your browser.

2. Verify in the printer that 'Auto Off/Sleep/Energy Saving Mode' is disabled and/or the System Mode Time Out is set to zero (0) if your printer supports this. Use the Embedded Web Server (EWS) by going to the printers IP address in your browsers address bar, click Settings Tab/Auto Off, or use the Printer Assistant, Printer Home Page (EWS). Also check your Printer Properties. This feature is automatically disabled when the printer is connected to a computer or mobile device, a network, or a fax line (if supported). However, you may not find this setting.

3. If the printer supports and has IPv6 enabled, disable IPv6 in the printer.

4. Make sure printer is plugged directly into a wall outlet and not into a UPS, power strip or surge protector. This may cause the printer to intermittently drop offline and disconnect.

5. Make sure your printer and router are at least 5 feet apart from each other.

6. Check the web site for your printer to see if there is a Firmware Upgrade that affects the wireless operation.

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