C331DN main paper drawer stuck

Joined
Sep 3, 2016
Messages
3
A while ago, I loaded paper and shut the drawer. The next time I tried to open it, it refused to open. I thought I was going to break something if I pulled any harder - or hurt myself. Aside from this, it has been working reasonably well.

Does anyone have any suggestions?
 
Joined
Mar 11, 2016
Messages
46
You may have a paper jam or loaded too much paper in the tray, these trays open pretty easily so shouldn't be a problem.
 
Joined
Sep 3, 2016
Messages
3
I have taken the usual steps for handling a jam - removed toner assembly and looked around. Nothing.

I suppose I may have loaded too much paper, but I can't open the tray to find out.
 

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