Canon PIXMA MG5720 won't print 2 sided (Mac)

Discussion in 'Printer Discussion' started by kkat, Feb 7, 2020.

  1. kkat

    kkat

    Joined:
    Feb 7, 2020
    Messages:
    2
    Likes Received:
    1
    My Canon PIXMA MG5720 stopped printing in 2-sided mode, after almost 4 years of flawless performance. I downloaded a new driver just in case that was the problem. (Well after the problem presented itself.) Nope. I'm running a Mac, Catalina OS, but that was the case before the problem presented itself. The Mac updates automatically, so I don't know if the printer interface w Catalina has changed recently.
     
    kkat, Feb 7, 2020
    #1
    1. Advertisements

  2. kkat

    glr54

    Joined:
    Feb 2, 2020
    Messages:
    29
    Likes Received:
    0
    That's odd. Not sure what to suggest. While I don't have your particular model I do have two Canon printers (MX922 and MX860) and both are using the latest latest Canon software and drivers. I'm also on a mac running Catalina but I can still print duplex on either one so I'm not sure what might have happened. Have you tried deleting the MG5720 through the Apple menu > System Preferences > Printers then installing your printer again?

    Edit: Another long shot but has your mac been restarted since the update?
     
    glr54, Feb 8, 2020
    #2
    1. Advertisements

  3. kkat

    kkat

    Joined:
    Feb 7, 2020
    Messages:
    2
    Likes Received:
    1
    Thank you. The reinstall you recommendd worked.
     
    kkat, Feb 10, 2020
    #3
    glr54 likes this.
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.