Canon PIXMA MX475 Can't Print PDF from an e mail

Feb 9, 2015
I've just purchased a Canon PIXMA MX475, everything seems to be fine with the printer with exception of a problem I've experienced since installing it a few days ago.

I'm able to print all types of documents from my PC and from the internet with exception of PDF files I'm receiving on emails. I seem able to print PDF files from my computer but even if I try and save the ones on my e mail to my computer they still won't print. Printer status seems to show the in queue then it disappears, No error message been shown. Is there some type of security setting preventing this from printing?

In my previous printer I had which was thrown out because the touch screen stopped working I never had any problem printing these documents received on e mail. Can anyone help?


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