Canon Solutions Menu - Scan doc/photo stopped working after power outage

Discussion in 'Printer Repair' started by Pixmer6, Oct 18, 2019.

  1. Pixmer6

    Pixmer6

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    Hi, I use a Canon pixma MP620. The printer is working fine. I was in the middle of saving a pdf in the Scan Document/Photo tab of the Canon Solutions program when we lost power. Now when I click the Scan Doc/photo, nothing happens - that part of the program won't open its window. I reinstalled the MP620 drivers, reinstalled the entire Canon Solutions disk and still no joy. Does anyone have any other ideas of what could be wrong? Thanks!
     
    Pixmer6, Oct 18, 2019
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