Purchased a new toner cartridge for my Brother laser printer DCP 1612W. First time I tried a compatible instead of the more expensive Brother cartridge. After multiple attempts to install it the printer won't recognize it and I'm getting "Replace Toner" message. \n\nI've tried putting the new one back in, waiting 10 or more minutes, removing and installing the new toner - no luck. I've tried removing the toner, turning off the printer, unplug it from the wall, let sit for over an hour. Plug back in, install new toner, power on. Still same message. Have repeated this sequence many times alternating between the old toner and then the new toner, so luck. \n\nI can't update the firmware because the printer won't print and Brother's site says that the update will fail if it won't print. \n\nAnyone have any other suggestions please. The printer is new and this is the first attempt at replacing the toner. \n\nThanks for any help.