Envelope paper jam

Apr 28, 2018

I have a HP Officejet 4500 Desktop printer. My printer prints letter size paper with no problems. But if I vertically insert an envelope into the paper tray, the envelope jams. Previously, my printer would print envelopes with no problems. I have looked inside the front and the back of the printer, but I do not see any paper jams. I have run HP Print and Scan Doctor, but that doesn't solve the problem. I have turned the printer off and back on, but that doesn't work either. Can anyone tell me why my envelopes are jamming?

Thank you

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