EPSON FirmWare Fraud Do not update

Discussion in 'Printer Discussion' started by JAK, Mar 18, 2020.

  1. JAK

    JAK

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    In today's world it is very important to stay up to date with firm ware for security reasons. However, ESPON pushes other changes with their firm ware update to negatively affect your printers performance to force you to spend more money with them. I have been using my printer all week, and this morning I updated the firmware. Immediately follow the update the printer say "Ink Cartridge is not recognized. Please replace the cartridge." This was JUST WORKING, keep in mind they are 3rd party cartridge. I was on hold with support for a hour, once i got first level they told me to just buy ESPON cartridges. They did not understand my frustration with the company breaking my trust in pushing non firmware related items. I am in software development and pushing changes that force customers to use your product is unethical, and should be illegal. There is a social responsibility when pushing firmware it is just bug fixes and security patches, and if other items are included it should be documented. I got escalated to the 2nd level support which they too washed their hands of the situation. Than they escalated me to the final support after almost 2 hours to again just say they can't help because it is not theirs. Never acknowledging that they reason my printer stopped working was after their firmware. So now i will just buy a throw away printers Just not EPSON . DO NOT BUY EPSON...Unethical
     
    JAK, Mar 18, 2020
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