Epson Print Layout

Discussion in 'Epson' started by Thunderbird811, Oct 16, 2018.

  1. Thunderbird811

    Thunderbird811

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    I recently purchased a used Epson P800 & installed the Epson Print Layout utility (version 1.3.5). When I try to use it, I'm unable load a photo or change any of the pull down menus options in the Printer Settings and Layout Settings tabs. The error message I get is: Unknown Printer Error. Image not loaded. How can I resolve this problem?
     
    Thunderbird811, Oct 16, 2018
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  2. Thunderbird811

    lzweifel

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    Hi Thunderbird811... I am receiving the exact same error message that you had, I know this is old but can you tell me... did you resolve the issue, do you remember how?
     
    lzweifel, Apr 11, 2019
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  3. Thunderbird811

    Shadowman

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    Which program(s) are you using to interact with Print Layout? I launch the program from Adobe programs.
     
    Shadowman, Apr 12, 2019
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  4. Thunderbird811

    lzweifel

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    I used to use it as stand alone if I was printing a photo that had already been re-touched... or, I actually loved to use it for envelopes. However, if I was working in Adobe Photoshop I would print directly from there by opening up the program, but all of a sudden I get a message "Unknown Printer Error, Image not loaded" Epson tells me that the program is not supported by my printer XP-6000, however it has been working for some time prior to this, so I am confused and really just would like it to work again.
     
    lzweifel, Apr 13, 2019
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  5. Thunderbird811

    Shadowman

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    The program was designed specifically for the SureColor printer models, look under Printer Settings, perhaps you had a supported profile loaded.
     
    Shadowman, Apr 15, 2019 at 1:50 AM
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  6. Thunderbird811

    thx2000

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    Wow, a whole new level of infuriating, but I figured it out.

    First off don't use Wifi printing, you must be USB or TCP/IP connected. Do not select Bonjure if it's listed in your printer driver install process. Wireless modes are going to use AirPrint which will basically mean that you're printing to a generic Apple pseudo-printer.

    Now, assuming you've already installed your printer and it's driver, just go ahead and delete the printer via settings, printers & scanners, etc. Then add a printer with the little +...then make sure you select either the USB or TCP/IP option:

    Screen Shot 2019-04-19 at 7.14.59 PM.png

    Now, see that "Use: AirPrint" down at the bottom? That's the default, but that'll just defeat the purpose of this whole exercise. open the drop down and select "Epson SC-P800 Series".

    Screen Shot 2019-04-19 at 7.05.21 PM.png

    complete the install and you should be G2G
     

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    thx2000, Apr 20, 2019 at 12:22 AM
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