Epson TM-C3500 wont stop printing labels continuously.

Feb 12, 2020
Hi All,
We have a Epson TM-C3500 label printer that will not stop continuously printing labels when we use it. We have tried to change out drivers but when we print over the network it will not work still with the same issues.
1. The printer is connected via usb to a older Windows 7 computer at our clients location and is being shared.
2. The computers trying to access it are Windows 10 machines.

Could this be a printer incompatibility issue with Windows 10 or issues printing over the network? The printer had worked at one time but when the network went down due to an outage, the printer stopped working properly for the Windows 10 computers. Does anyone have any idea of what could be causing these issues?

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