HP Color LaserJet 3700 - paper jam when printing double sided

Feb 10, 2021
I'd be grateful for any advice on this issue. I have a HP Color LaserJet 3700 that works fine most of the time. However, when I use duplex printing, two papers are fed into the printer when the first pages are printed. When I have cleared the paper jam, the duplex printing continues without any problems. I have replaced the pick-up roller and the paper tray's separation pads, but that made no difference. Any help is appreciated.

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