HP8710 won't print greyscale without cyan cartridge

Discussion in 'Ink Cartridges, Toner and Refills' started by Old Engineer, Jan 11, 2018.

  1. Old Engineer

    Old Engineer

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    Hi, any advice will be welcomed ....
    The yellow cartridge supplied with my Officejet Pro8710 ran out. I got a screen message to say the ink was low and an option to print greyscale only. That was great and kept me going while I ordered a new yellow cartridge.
    I just fitted the (genuine HP) yellow cartridge and immediately got a message saying the cyan cartridge was empty and I cannot print at all until it is replaced. So I was actually better off before I fitted the new cartridge.
    I don't understand why I can't do greyscale until I get a new cyan?
    Or indeed how the cyan became empty when I clearly haven't used it since the yellow ran out.
    John
     
    Old Engineer, Jan 11, 2018
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  2. Old Engineer

    Old Engineer

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    Next stage from the above ...
    Before fitting the new cyan cartridge I checked the ink level panel and magenta was at about 1/4, definitely not showing low or empty. You may guess what happened next, as soon as I put the cyan in the printer refused to print because it said the magenta ink was empty.
    Is this just a scam to sell replacement inks in threes or have I missed something?
    BTW, I'd ordered a magenta because I guessed what was going to happen, at least the printer did not suddenly discover the black was empty when I fitted the magenta :)
     
    Old Engineer, Jan 16, 2018 at 10:29 AM
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