- Joined
- Dec 16, 2020
- Messages
- 1
Hi,
the black toner in my Xerox Phaser 6020 ran out, so I bought a new toner. I replaced it, but the printer still shows that the toner is empty.
I followed the maintenance instructions and first cleaned the LED lenses. Nothing changed.
Then, I tried refreshing the toner and cleaning the developer. However, when I try to do so through the Print Utility, I get the message "Communication with printer failed".
I'm not sure what other options are here to fix the printer issue. Could you please advise me?
the black toner in my Xerox Phaser 6020 ran out, so I bought a new toner. I replaced it, but the printer still shows that the toner is empty.
I followed the maintenance instructions and first cleaned the LED lenses. Nothing changed.
Then, I tried refreshing the toner and cleaning the developer. However, when I try to do so through the Print Utility, I get the message "Communication with printer failed".
I'm not sure what other options are here to fix the printer issue. Could you please advise me?