in print queue the status is "error - printing" on HP OfficeJet


Joined
Feb 12, 2015
Messages
12
HP OfficeJet pro 6830 connected by Wifi on Windows 10 x64 version 2004
I removed the printer from Printers and devices, I deleted the HP drivers from printer management, and rebooted.
I downloaded the HP software and ran it: OJ6830_Basicx64_74.exe
The setup process went smooth, but I get the error in the thread title.
I can send mobile faxes via HP Smart, I can print via Google Cloud Print, but I can't run a normal print job without error.
I tried connecting the printer to the network by cable, and I got the same error.
 
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Joined
Feb 12, 2015
Messages
12
It works much better when the printer is connected by USB. Then if you run the HP installer again, it gives you an option to convert a USB printer to a wireless printer.
 

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