Load paper HPM501

Feb 14, 2015
I am a Toshiba/Kyocera/Lexmark tech that has inherited an HP M501. I don't like to go into a customer's office when they stare over my shoulder
the entire time. So, being new to HP, hoping someone has seen this issue.
After one or two pages, printer says LOAD PAPER
If I push slightly on the cassette tray, I can hear the lift motor lift just a little ( very little )and LOAD PAPER goes away and it's back to printing
One or two pages later, same thing.
As a rule, is this something wrong with the cassette not holding tight enough or a lift problem ?
I ordered a new cassette tray
Hoping someone has some input..
Thanks to all

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