MFC-J6920DW says "reseat yellow ink cartridge"

Discussion in 'Printer Repair' started by Jonathan Sachs, Apr 16, 2017.

  1. Jonathan Sachs

    Jonathan Sachs

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    I have an MFC-J6920DW printer that has started complaining about the yellow ink cartridge. Almost every time I print, I says that the cartridge is not properly seated; I should remove it and reinsert it "firmly" to correct the problem.

    I've discovered that following the instructions does no good at all. I just get the same message again. If I remove the cartridge and reinsert it with just barely enough force to make it click into place, the printer will work for two pages -- then it will display the same message again.

    It's not the cartridge. I replaced the cartridge and got the same behavior with the new one as I did with the old one.

    Is there anything I can do to fix this, short of taking the printer in for repair?
     
    Jonathan Sachs, Apr 16, 2017
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