MG2920 won't print on 8.5 x 11 photo paper (4102 error)

Discussion in 'Canon' started by nintendo2600, Oct 21, 2015.

  1. nintendo2600


    Oct 21, 2015
    Likes Received:

    I can't seem to get any settings to work to get the MG2920 to print on 8.5 x 11 glossy photo paper. Each time it gives the 4102 error saying the paper size is wrong. I have all settings correct and even the Canon support email and phone rep had no answer for me. If you choose plain paper and print anyway it prints but the quality is low and the ink smears. I assume it's cause it's ment to spray a different amount of ink for glossy vs standard. I'm really hoping someone has faced and found a solution to this issue as my searches online have resulted in many questions but few answers and none that fix anything.

    nintendo2600, Oct 21, 2015
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  2. nintendo2600

    Josh Kemmer

    Aug 21, 2015
    Likes Received:
    The media type and paper size are not set correctly.


    Press the printer’s [ON/RESUME] button to cancel printing, change the media type or paper size setting, and then print again.

    NOTE – Please view the different media types and paper sizes below -
    When the media type is set to Photo Paper Plus Glossy II:
    Set the paper size to 4”x6” 10cm x 15cm (Windows)/4x6 (Mac), or 5”x 7” 13cm x 18cm (Windows)/ 5x7 (Mac).
    When the media type is set to Glossy Photo paper:
    Set the paper size to 4”x6” 10cm x 15cm (windows)/4x6 (Mac)
    When the media type is set to Envelope:
    Set the paper size to Envelope Com 10 (Windows)/Envelope #10 (Mac) or Envelope DL (Windows/Mac).
    Josh Kemmer, Oct 26, 2015
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