Prior product installation failed to complete

Discussion in 'Printer Repair' started by bertha, Mar 14, 2017.

  1. bertha

    bertha

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    hi i am trying to install my printer on my pc which is using windows 8 ,printer is HP laserJet 400 color M451nw but i am getting this error message "Prior product installation failed to complete, the partially installed files must be uninstalled before you rerun the product installation" and i tried every solution i could find on google like deleting printer ports, deleting temp files, but nothing is working.
    anyone help please, i would kindly appriciate
     
    bertha, Mar 14, 2017
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  2. bertha

    ruffin

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    Did u follow factory install instructions?
    Did you use factory install CD? Did u interrupt installation CD during install process?
    Was printer connected via USB before install or after install?
    Is your system 32 or 64 bit?

    Click Start -> Devices & Printers ->
    Right click any icon labeled HP 400 -> Select Remove Device
    Click Control Panel -> Programs & Features -> Uninstall any HP related applications listed here
    That is Uninstall and not "Delete"

    Click My Computer -> C Drive ->Program Files Folder
    Delete any residual HP folders (Right Click any HP folder & select "Delete")
    Click My Computer -> C Drive ->Program Data Folder
    Delete any residual HP folder

    Follow Factory Install Instructions
    Remove USB cable
    Run Installation Cd (Careful not to interrupt)
    Connect USB cable

    Verify following:
    Click Start -> Devices & Printers
    You should now see HP400 icon with green check mark
    Do nothing but return to desktop

    Printer should now function normally
    Please answer all questions and advise
    Regards

     
    ruffin, Mar 14, 2017
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