Scan function does not work for Wifi connected Stylus SX235W#

[Marymount]

My Stylus SX235W is connected to an HP Laptop via Wifi. It is recognised by the PC (Devices& Printers) and will print from Word, Excel, Acrobat etc. However when I install the Scan software from the Epson site it does not rcognise the printer.

So I tried to correct this by downloading and running the Printer Setup software, again from the Epson site. At the "connection" point in the setup procedure Wi-fi Network Connection was selected; upon clicking next the message "Network interface not available"

But clearly the printer (originally added via the Windows add printer function) is communicating with the PC.

How do I overcome the problem of the Scan programme not recognising the printer?

 

[ruffin]

What is your OS? Windows 10, Windows 7, 32 bit/64 bit etc.
Was Scan software not available on install CD?
Obviously you have a router. Do you know the router address (SSID)?
Do you know router passphrase (password)?

 

[Marymount]

Thanks for the reply. To answer your queries:
1, Windows 10 64 bit
2. I do not recall receiving an install CD - rather a guide with Epson web address to down load
3. Yes it uses an router - as it is in France it is an Orange LiveBox and yes I do have the password
However we are away from the house at present (for a couple of days) so do not have a note of it with me.

I like the dog!

Cheers.

 

[ruffin]

Un-install your scan application Win 10 as follows;

Open the Start menu.
Click “Settings”.
Click “System” on the Settings menu.
Select “Apps & Features” from the left pane. ...
Select the Epson Scan app you attempted to install previously (HIGHLIGHT IT).
Click the Uninstall button that appears.

Visit this WEB site:

http://esupport.epson-europe.com/Pr...+bhhnlbjgVkhMeKV14yU002F42WtWKQ3aU8U003D&tc=6

In drop-down window (top left of page) select your OS (Win 10 64 Bit)

Download Epson Scan Driver V3.783 dated 7-1-2016
Place this on your desktop and then click it to start install
Do not interrupt install process

________________________________________________________________________


Should this fail to solve issue, then we will uninstall all Epson software, including
printer driver and begin from beginning.

Uninstall Epson Printer Driver:
Navigate: Control Panel -> Devices & Printers -> Right Click SX235W Icon ->
Select “Remove Device”
Do this for any other remaining SX235 Icons

Uninstall all Epson Software as previously instructed

Visit this WEB site:
GB&data=VkjUmbBFNN2l+bhhnlbjgVkhMeKV14yU002F42WtWKQ3aU8U003D&tc=6

In drop-down window (top left of page) select your OS (Win 10 64 Bit)

Download Printer Driver V6.93 dated 10-12-2013
Download Epson Scan Driver V3.783 dated 7-1-2016

Install both after viewing video below:

Here is a Youtube Video that may assist you with WIFI Install:

You may need the Router address (SSID) and Passphrase (password)

Advise