Brother 3290CDW - NO TONER error after replacing


Joined
Mar 22, 2021
Messages
2
Hello all,

We have replaced our toner cartridges and now get the NO TONER message. We have done all the tricks\how to guides to no avail. The toner levels are being displayed so I would think that the cartridge has been recognized by the printer. We are at 2% life on the drums however. Would this cause the NO TONER error?

TIA
 
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BFB

Joined
Apr 6, 2021
Messages
4
No, it wouldn't cause this error. You can, however, reset the drum counters and get more life out of them - just remember to do this again if you replace them when the image quality begins to deteriorate.
  1. Make sure the machine is turned on.
  2. Make sure the machine's cover is closed.
  3. Hold down OK as you press the Up arrow key.
  4. Press OK to select Drum.
  5. Press the Up or Down arrow key to display the toner color for the drum unit you just replaced, and then press OK.
  6. Press the Up arrow key to reset the drum counter.
I have seen this problem a number of times in the last week and have yet to resolve it. I plan to spend some time in the workshop today and will contact my colleagues to find out if they have the solution. I suspect it's a hardware fault as we sell hundreds of third party tn-243 and 247 cartridges every week so I'd know if it was a firmware issue by now. Cleaning contacts or replacing the cartridges (with either OEM or third party) doesn't seem to rectify the problem - though I've not yet tried a full set of OEM as it's cheaper for me to replace the printer than it is to send a customer a full set of OEM cartridges!

I'll let you know if I come up with anything.
 
Joined
Mar 22, 2021
Messages
2
No, it wouldn't cause this error. You can, however, reset the drum counters and get more life out of them - just remember to do this again if you replace them when the image quality begins to deteriorate.
  1. Make sure the machine is turned on.
  2. Make sure the machine's cover is closed.
  3. Hold down OK as you press the Up arrow key.
  4. Press OK to select Drum.
  5. Press the Up or Down arrow key to display the toner color for the drum unit you just replaced, and then press OK.
  6. Press the Up arrow key to reset the drum counter.
I have seen this problem a number of times in the last week and have yet to resolve it. I plan to spend some time in the workshop today and will contact my colleagues to find out if they have the solution. I suspect it's a hardware fault as we sell hundreds of third party tn-243 and 247 cartridges every week so I'd know if it was a firmware issue by now. Cleaning contacts or replacing the cartridges (with either OEM or third party) doesn't seem to rectify the problem - though I've not yet tried a full set of OEM as it's cheaper for me to replace the printer than it is to send a customer a full set of OEM cartridges!

I'll let you know if I come up with anything.
We put in new drums. Same error persisted and would not clear. Found the 'old' cartridges and slipped them into the new drums. Doing so allowed us to clear the NO TONER error and reset the drums. This worked for a day. A tech came in, unplugged the printer and when he plugged it back in...NO TONER error. Went through all the processes again and error won't clear. At least we have new drums! Genuine toner on the way. Hope that helps.
 
Joined
Apr 9, 2021
Messages
2
My self (and a lot of others according to search on the internet) has experienced the "No toner" problem with the DCP-L3550CDW. In my case it has affected non-Brother toners (both new and used) successfully used before, until the "No toner" message (which effectively blocks all usage of the printer) appeared out of the blue a few days ago.

Common to many having the "No toner" problem with the DCP-L3550CDW seems to be that they have the S 1.59 firmware version. So do I, with the firmware sometime in the past (may be recently) being automatically updated to that version.

I have contacted Brother support concerning this issue today, and their response was (not surprising ...) that they would not accept any guarantee claim when a non-Brother toner was involved. This is of course compliant with their conditions for use, stating that they can't guarantee successful operation when a non-Brother toner is used. However, this problem seems to be more repeatable than occasional non-successful operation.

As a long time printer user I have over the years been used to windows popping up now and then telling me to use original toners and ink, and it is also reasonable by a manufacturer to reject any guarantee claim concerning printing quality when a non-original toner is used, but this appears to be something else.

Has anybody found out how to resolve this "No toner"-problem using non-Brother toners? If so, I would be very happy to hear about it!
 
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BFB

Joined
Apr 6, 2021
Messages
4
We put in new drums. Same error persisted and would not clear. Found the 'old' cartridges and slipped them into the new drums. Doing so allowed us to clear the NO TONER error and reset the drums. This worked for a day. A tech came in, unplugged the printer and when he plugged it back in...NO TONER error. Went through all the processes again and error won't clear. At least we have new drums! Genuine toner on the way. Hope that helps.
If you go to the Start menu and find Brother in the list of installed apps, the status monitor app (I can't remember what it's called) will identify which toner isn't making contact with the chip reader or is otherwise faulty. Replacing that toner should clear the fault.
 

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