Brother MFC-J475DW

Discussion in 'Printer Discussion' started by Hornetttttt, Oct 3, 2015.

  1. Hornetttttt

    Hornetttttt

    Joined:
    Oct 3, 2015
    Messages:
    2
    Likes Received:
    0
    This printer works fine in everything except Adobe Reader. Whenever I try to print a .pdf I get a dialog box stating "this document cannot be printed". When I click okay I get another dialog box stating "No pages were selected". When I click okay the box goes away and I am back in the document. I am running Windows 7. I have uninstalled all Adobe products and reinstalled Reader. No improvement. I checked "system restore" but I have no restore points that are before the problem. Any suggestions? Thanks
     
    Hornetttttt, Oct 3, 2015
    #1
    1. Advertisements

  2. Hornetttttt

    Josh Kemmer

    Joined:
    Aug 21, 2015
    Messages:
    36
    Likes Received:
    3
    You might try to replace your adobe installer with a newer version.
     
    Josh Kemmer, Oct 14, 2015
    #2
    1. Advertisements

  3. Hornetttttt

    Hornetttttt

    Joined:
    Oct 3, 2015
    Messages:
    2
    Likes Received:
    0
    Thanks for the idea Josh. I did uninstall then updated and reinstalled adobe. No success. I noticed I was having other problems (not printer related) with other programs. All started after installing and running AVG anti virus. Not saying anything bad about AVG, I know it is a good a/v. I uninstalled AVG then reformatted my hard drive and started from scratch. Luckily I keep all my data on external h/d. Anyway, problems solved.
     
    Hornetttttt, Oct 15, 2015
    #3
    1. Advertisements

Ask a Question

Want to reply to this thread or ask your own question?

You'll need to choose a username for the site, which only take a couple of moments (here). After that, you can post your question and our members will help you out.