Canon MF4100 scanning problem

Feb 6, 2011
I have a Canon MF4100 Series UFRII LT. When I got it it came with software which we installed "Presto! Page manager" When it was first installed it worked fine, it printed, scanned, and copied. However as of a few months ago it doesn't scan at all. When I push the scan button on the printer the LCD screen says "SCANNING MODE" but when I push "start" or "OK" nothing happens. No errors no pending scans no noises. Absolutely nothing happens.

Nothing happens when I try to scan from the computer either. What's strange is that it faxes and copies just fine. When I put something in the flatbed and push copy is spits out a copy just fine but when I try to scan nothing happens.

Please help me! Thanks.

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