Client PC can't scan from MP C104

Discussion in 'Ricoh' started by Operation Federation, Aug 13, 2019 at 5:32 PM.

  1. Operation Federation

    Operation Federation

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    I have a RICOH MP C401 multi-function printer connected via USB to a Vostro 200 running Windows 10. Problem is, when I try to scan from Windows fax and scan I get an error that reads "An error has prevented this document from being scanned...". When I try to create a new document from scanner in Adobe Acrobat X Pro I get an error that reads "Scanning cancelled" I can print to it perfectly fine, and I've downloaded all the drivers I can get. Any help? I'm aware dealing with printers can be obnoxiously difficult, but I'm hoping something can be done. I'm pretty literate with computers, not so much scanners, but any info you need, I can supply.
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    Operation Federation, Aug 13, 2019 at 5:32 PM
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