Epson ET-2720 Not Printing: Troubleshooting and Solutions

Jun 11, 2024

The Epson EcoTank ET-2720 is a popular all-in-one printer known for its cost-efficiency and eco-friendly design, featuring refillable ink tanks instead of traditional cartridges. However, like any electronic device, it can sometimes encounter issues, including not printing. This comprehensive guide will help you troubleshoot and resolve the common problems that might be causing your Epson ET-2720 not to print.

ET 2720.jpg

Understanding Common Printing Issues

Several factors can cause your Epson ET-2720 to stop printing. These can range from software and connectivity issues to hardware problems and ink supply concerns. Understanding these potential issues can help you diagnose and fix the problem more efficiently.

Software and Driver Issues

  • Outdated or Corrupted Drivers: The printer drivers might be outdated or corrupted, causing communication issues between your printer and computer.
  • Incorrect Printer Settings: Incorrect printer settings or configurations can also prevent your printer from functioning correctly.

Connectivity Issues

  • Wi-Fi Connection Problems: Wireless connectivity issues can disrupt the communication between your computer and the printer.
  • USB Connection Issues: If you are using a USB connection, a faulty cable or port can cause printing problems.

Hardware Issues

  • Paper Jams: Paper jams are a common cause of printing issues.
  • Mechanical Failures: Internal mechanical failures can prevent the printer from operating.

Ink Supply Issues

  • Low or Empty Ink Tanks: The printer will not print if the ink tanks are low or empty.
  • Clogged Print Head: Clogged print heads can result in missing colors or incomplete prints.

Step-by-Step Troubleshooting Guide

Step 1: Check Printer Status

  1. Power Status: Ensure the printer is turned on and there are no error messages on the printer's display panel.
  2. Paper Supply: Verify that there is paper loaded in the input tray and it is loaded correctly.

Step 2: Inspect Ink Levels

  1. Check Ink Tanks: Ensure that all the ink tanks have sufficient ink. The Epson ET-2720 has an easy-to-see ink level indicator on the front of the printer.
  2. Refill Ink Tanks: If any tank is low, refill it with the appropriate Epson ink.

Step 3: Resolve Paper Jams

  1. Check for Jams: Open the printer and check for any paper jams. Remove any stuck paper carefully to avoid damaging the printer.
  2. Clean Paper Path: Ensure there is no debris in the paper path that could cause jams.

Step 4: Clean Print Heads

  1. Run Print Head Cleaning:Use the printer’s built-in utility to clean the print heads. This can often resolve issues with incomplete or streaky prints.
    • Go to the printer’s control panel and navigate to the maintenance menu.
    • Select "Print Head Cleaning" and follow the on-screen instructions.
  2. Print a Test Page: After cleaning, print a test page to see if the issue is resolved.

Step 5: Update Printer Drivers

  1. Check for Updates: Visit the Epson support website and check for the latest drivers for the ET-2720.
  2. Download and Install: Download and install the latest drivers. Follow the installation instructions provided by Epson.

Step 6: Check Connectivity

Wi-Fi Connection

  1. Restart Router and Printer: Sometimes, restarting your router and printer can resolve connectivity issues.
  2. Reconnect to Network: Ensure that your printer is connected to the correct Wi-Fi network. You can do this through the printer’s control panel by navigating to the network settings.

USB Connection

  1. Check Cable and Port: Ensure the USB cable is securely connected to both the printer and the computer. Try using a different USB port or cable if available.

Step 7: Verify Printer Settings

  1. Set as Default Printer:Ensure that the Epson ET-2720 is set as the default printer on your computer.
    • On Windows, go to "Devices and Printers" in the Control Panel, right-click on the Epson ET-2720, and select "Set as default printer."
    • On macOS, go to "System Preferences," select "Printers & Scanners," and choose the Epson ET-2720 as the default printer.
  2. Clear Print Queue:Sometimes, a stuck print job can cause printing issues. Clear the print queue to resolve this.
    • On Windows, go to "Devices and Printers," right-click on the printer, and select "See what's printing." Right-click and cancel any pending print jobs.
    • On macOS, go to "System Preferences," select "Printers & Scanners," and clear any pending jobs.

Step 8: Run Printer Diagnostics

  1. Print a Diagnostic Page: Most printers, including the Epson ET-2720, have a diagnostic page that can be printed from the control panel. This page can help identify issues with print quality or connectivity.
  2. Review Diagnostics: Analyze the diagnostic page for any errors or issues. Follow any recommendations provided in the diagnostic report.

Advanced Troubleshooting

Firmware Update

  1. Check Firmware Version: Ensure your printer’s firmware is up to date. Outdated firmware can cause various issues.
  2. Update Firmware: Visit the Epson support website to download and install the latest firmware for the ET-2720.

System Configuration

  1. Check for Software Conflicts: Ensure that no software on your computer is conflicting with the printer. Sometimes, antivirus or firewall settings can block printer communication.
  2. Run Compatibility Mode: If you recently updated your operating system, run the printer driver in compatibility mode to resolve any compatibility issues.

Contact Epson Support

If you have tried all the above steps and your printer still isn't printing, it might be time to contact Epson support. They can provide additional troubleshooting steps and determine if your printer requires service.

Preventative Maintenance Tips

To avoid future printing issues, consider the following maintenance tips:

  1. Regularly Use the Printer: Regular use can prevent the ink from drying out and clogging the print heads.
  2. Keep Firmware and Drivers Updated: Regularly check for and install updates to ensure optimal performance.
  3. Clean the Printer: Keep the printer clean and free of dust. Regularly clean the exterior and interior to prevent debris from causing issues.
  4. Use Genuine Epson Ink: Using genuine Epson ink can prevent clogs and other issues associated with third-party inks.


The Epson ET-2720 is a reliable and efficient printer, but like any technology, it can encounter issues that prevent it from printing. By following this comprehensive troubleshooting guide, you can identify and resolve most common printing problems. Remember to keep your printer and software updated, perform regular maintenance, and use genuine Epson ink to ensure the best performance and longevity of your printer. If all else fails, don't hesitate to reach out to Epson support for professional assistance.

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