Epson workforce wf-3640

Discussion in 'Printer Repair' started by James Cowan, Jul 23, 2017.

  1. James Cowan

    James Cowan

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    I have a Epson 3640 printer which I have not used in several months. This printer is hooked to home wifi. When I tried to print it looked like the printer head was dried out and would not print after putting in new ink cartages. I cleaned the print head with windex per comments the web. Now after several tries when you hit the start button the screen comes up then shuts down. I have seen comments about Epson having a problem with the software and how to fix but it looks line you have to start the unit up before you can install new firmware upgrade. Not sure what to do now except throw it away and buy something else which won't be a Epson. Thanks for any help.
     
    James Cowan, Jul 23, 2017
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  2. James Cowan

    ruffin

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    Yes, printer must be powered on to receive the new firmware update.
    If printer was working well with your computer, there is no need for firmware update.

    You dont specify what OS you utilize. So do this:

    Uninstall printer driver
    Control Panel -> Devices & Printers -> Right Click WF-3640 Icon -> Select Remove Device
    Uninstall all other Epson Software as per your OS instructions
    Re-install Using Epson Install CD. Follow Epson install instructions explicitly. Do not interrupt
    install process. Follow on-screen instructions as well.

    Be sure you are using Epson Brand Ink & Cartridges. Use printer once a week
    Not aware Epson has software problem.
    Print head clogging should have nothing to do with printer shutting down.
    Disconnect Internet from computer. Does Printer remain powered on now?

    Here is link "Clogged Printer Heads":

    https://www.printerforums.net/threads/clogged-print-heads.65647/
     
    ruffin, Jul 23, 2017
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  3. James Cowan

    James Cowan

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    The printer has been printing from the home wifi up till now from one computer on windows 10 and one from windows 7. I do not have it hardwired to either. Problem is no matter what you do when you power up the screen comes up for 3 to 4 seconds then goes dead. Thanks
     
    James Cowan, Jul 23, 2017
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  4. James Cowan

    ruffin

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    Please disconnect Internet connection and advise if printer remains powered on.
    I understand both computers and printer are WIFI connected.
    Had exact same problem with my printer (Epson) and found that power off
    signal coming through Internet. Will advise further, once you respond.
    Disconnect from modem or router.
    Advise
     
    ruffin, Jul 23, 2017
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  5. James Cowan

    James Cowan

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    I have done this several times and just did it again with no luck. Thanks
     
    James Cowan, Jul 23, 2017
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  6. James Cowan

    ruffin

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    Ok, bare with me. Be sure printer is powered off condition, Unplug printer from wall outlet.
    Remove power from router. Leave router power off.
    Re-boot computer (router still remains power off)
    Re-engage printer power. Press printer on button.
    Does printer remain on condition? (router still remains power off)
    Advise
     
    ruffin, Jul 23, 2017
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  7. James Cowan

    James Cowan

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    I tried this but but printer does the same thing. I don't understand how the computer would talk to the printer since the wifi is off if this was supposed to happen..
     
    James Cowan, Jul 24, 2017
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  8. James Cowan

    ruffin

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    With router turned off, the printer continues to trip off immediately.
    This means that printer now isolated from your router and computer.
    Consequently, we can now say printer failing on its own (no outside influence).
    Be sure printer power cord fully plugged-in at rear of printer.
    Also try different wall outlet. Epson Service Center is your next stop.
    Wish we could help you further, but think we we are at end of road
     
    ruffin, Jul 24, 2017
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