HP 7310 error message ?

Discussion in 'Hewlett Packard' started by pjm333, Sep 13, 2010.

  1. pjm333


    Sep 13, 2010
    Likes Received:
    Have Win XP and have a HP 7310 printer which I had to re install with the software. When I try to scan a picture I get a error message

    "The feature you are trying to use is on a network resource that is unavailable. Click OK to try again, or enter an alternate path to a folder containing the installation package scan.msi' is the box below

    C:\Documents and Settings\owner\Local Settings\Temp\7zS0F49\setup\Scan\"

    The software eventually opens but then I get

    "The program has encountered an unexpected error, object reference not set to instance of an object"

    and shuts down . Any ideas on whats wrong ? Thanks !!
    pjm333, Sep 13, 2010
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