HP Color LaserJet 4700 PCL 6 - Stopped printing duplex

Discussion in 'Printer Repair' started by zakarakus, Jan 16, 2020.

  1. zakarakus

    zakarakus

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    Hi All,

    I know this is usually something very simple but I cannot seem to find it. I have configured duplex on the device printing to the printer, on the web configuration page and on the printer settings on the print server (Device settings -> installable options -> Duplex Unit for 2 sided printing -> installed). Also, we have not changed anything it just stopped one day. The only thing I can think is that it is due to not using the designated HP supply. Is this a firmware update that has essentially bricked our printer unless we use their toner or am I missing something obvious.

    Many thanks for any suggestions that can be thrown my way.
     
    zakarakus, Jan 16, 2020
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  2. zakarakus

    zakarakus

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    Thanks for all the suggestions everyone. Appreciate the help.
     
    zakarakus, Feb 4, 2020
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