MFC-J4420DW won't print hi-res images


Joined
Mar 29, 2021
Messages
2
Trying to print hi-res images e.g. 2650x1750 png image I get top and bottom print out and wide swath of blank in between. Prints lower-res images normally. Prints OK in copy mode; have tried uninstall / reinstall software, reset to factory settings, unplugged for several minutes. Same problem using either wi-fi or usb connection. No error messages on machine. Acts like it's printing normally but leaves a blank swath - the larger the file, the wider the blank swath. I'm guessing it's a memory issue.
Does anybody know of a memory test for this machine? Can Brother tech support do remote diagnostics?
Attaching a scan of a failed printout.
 

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Joined
Mar 24, 2019
Messages
148
You can see how much memory is being used by your system in Task Manager (Ctrl Alt Del), have you tried converting the file to PSD or pdf?
 
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