We have multiple computers that were upgraded to Windows 24H2 and have Brother MFC type printers that are connected to a network and have IP address assigned to it. The printers have the scanning capability and since the update to 24H2 we are unable to scan but can still print. Any ideas? We uninstalled and reinstalled the full package brother software and still no luck.
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Unable to Scan after Windows 24H2 upgrade
- Thread starter s4sythe
- Start date
Did the following steps: installed KB5048667 , then uninstalled both the print/scan driver and the iPrint&Scan software, then deleted the leftover files and folders, rebooted the computer, and installed the full driver and iPrint&Scan. Still having the same issue, computer does not see the scanner
I did the same with no success (I have the Brother MFC-9340CDW.) I went to 'Settings > Bluetooth & devices > Printers & scanners' and removed the Brother printer. Then I clicked the 'Add device' button and readded it. And then the scanner was available again. Hope this works for you.
I had no luck.I did the same with no success (I have the Brother MFC-9340CDW.) I went to 'Settings > Bluetooth & devices > Printers & scanners' and removed the Brother printer. Then I clicked the 'Add device' button and readded it. And then the scanner was available again. Hope this works for you.
I had the same problem with my MFC-L2740DW. I could print wirelessly but not scan. My computer would not recognize the scanner. I deleted and reinstalled the printer several times using both the original CD that came with the printer and the latest full version downloaded from the Brother website. Nothing worked. On the page for my printer under Printers and Scanners in Settings there were separate setting for the printer and scanner. i tried clicking on the scanner settings and nothing happened. One thing I tried which may have been the solution was to run the printer installation software with Run As Administrator. That seems to have been my solution but I'm not sure. Very frustrating three days but it's working now.
- Joined
- Mar 22, 2025
- Messages
- 2
I've experienced this very same problem and am happy to say I have found a successful resolution, mainly gleaned from reading other forums, in particular community.usa.canon.com/. The problem is caused by the Windows 24H2 upgrade and doesn't just affect Brother Scanners. I had already done all of the steps described above - uninstall/re-install, installation of KB5048667, checked for firewall restrictions/conflict with anti-virus etc.
The procedure (for the Brother MFC-J6930DW) which worked for me was:
1. Create a restore point
2. Uninstall Brother utilities using the Tools - Uninstall within Brother Utilities
3. Download and run the Brother Uninstall Tool - available from support.brother.com [this step might not be absolutely necessary but I did it anyway]
4. Restart the computer
5. Download and install the full Driver & Software Package for the MFC-J6930
6. Open Device Manager, (right click on the Start Menu) and expand Imaging devices. Mine has two entries - Brother MFC-J6930DW and Brother MFC-J6930DW LAN.
7. Right click on each of these in turn and disable the device. Then right click on each in turn and click Update Driver. Select 'Browse my computer for drivers' then select 'Let me pick from a list of available drivers on my computer'.
8. For the device Brother MFC-J6930DW the options were 'Generic Software device' or 'WSD Scan Device' - I chose the latter and clicked on Next.
9. For the device Brother MFC-J6930DW-LAN the only option was Brother MFC-J6930W LAN.
10. The outcome in each case was 'Windows has successfully updated your drivers'
11. If you have more than one device under Image Drivers then I think it's important to update both, as described above, although I suspect in my case the Brother MJC-J6930DW LAN is the important one as the Brother Printer/Scanner sits on the network.
12. Create a restore point and reboot
This procedure has definitely worked for me, I hope anyone making use of it has the same outcome.
The procedure (for the Brother MFC-J6930DW) which worked for me was:
1. Create a restore point
2. Uninstall Brother utilities using the Tools - Uninstall within Brother Utilities
3. Download and run the Brother Uninstall Tool - available from support.brother.com [this step might not be absolutely necessary but I did it anyway]
4. Restart the computer
5. Download and install the full Driver & Software Package for the MFC-J6930
6. Open Device Manager, (right click on the Start Menu) and expand Imaging devices. Mine has two entries - Brother MFC-J6930DW and Brother MFC-J6930DW LAN.
7. Right click on each of these in turn and disable the device. Then right click on each in turn and click Update Driver. Select 'Browse my computer for drivers' then select 'Let me pick from a list of available drivers on my computer'.
8. For the device Brother MFC-J6930DW the options were 'Generic Software device' or 'WSD Scan Device' - I chose the latter and clicked on Next.
9. For the device Brother MFC-J6930DW-LAN the only option was Brother MFC-J6930W LAN.
10. The outcome in each case was 'Windows has successfully updated your drivers'
11. If you have more than one device under Image Drivers then I think it's important to update both, as described above, although I suspect in my case the Brother MJC-J6930DW LAN is the important one as the Brother Printer/Scanner sits on the network.
12. Create a restore point and reboot
This procedure has definitely worked for me, I hope anyone making use of it has the same outcome.
- Joined
- Mar 22, 2025
- Messages
- 2
I hope you've got sorted out by now, but if not I've just posted a procedure below which has worked for me. Regards DavidDid the following steps: installed KB5048667 , then uninstalled both the print/scan driver and the iPrint&Scan software, then deleted the leftover files and folders, rebooted the computer, and installed the full driver and iPrint&Scan. Still having the same issue, computer does not see the scanner
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