Brand new MFC-J6945DW Paper jam out of the box

Feb 28, 2021
I just received this printer and unboxed it, took off all the taped pieces, installed ink and powered up. It keeps coming up with a 'paper jam error" however no paper has even been run through it. I have removed the trays and reinstalled them (with and without paper) as instructed and the same error keeps coming up. Any suggestions?

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