Brother DCP-L3550CDW - No Toner error message


Joined
Nov 27, 2008
Messages
2
Last night I moved my Brother DCP-L3550CDW off its shelf (as we had to have some repairs done in that area of the office). I put it back this morning and can’t get past the “No Toner” error message.

I have removed toner cartridges, removed drums, cleaned wires etc. several times and even reset the toner low display. and still it thinks there are no toner cartridges. Any suggestions? Thank you.
 
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Joined
Apr 1, 2021
Messages
1
Last night I moved my Brother DCP-L3550CDW off its shelf (as we had to have some repairs done in that area of the office). I put it back this morning and can’t get past the “No Toner” error message.

I have removed toner cartridges, removed drums, cleaned wires etc. several times and even reset the toner low display. and still it thinks there are no toner cartridges. Any suggestions? Thank you.
Did you manage to solve this.. I have the exact same problem....
 
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Joined
Apr 9, 2021
Messages
2
My self (and a lot of others according to search on the internet) has experienced the "No toner" problem with the DCP-L3550CDW. In my case it has affected non-Brother toners (both new and used) successfully used before, until the "No toner" message (which effectively blocks all usage of the printer) appeared out of the blue a few days ago.

Common to many having the "No toner" problem with the DCP-L3550CDW seems to be that they have the S 1.59 firmware version. So do I, with the firmware sometime in the past (may be recently) being automatically updated to that version.

I have contacted Brother support concerning this issue today, and their response was (not surprising ...) that they would not accept any guarantee claim when a non-Brother toner was involved. This is of course compliant with their conditions for use, stating that they can't guarantee successful operation when a non-Brother toner is used. However, this problem seems to be more repeatable than occasional non-successful operation.

As a long time printer user I have over the years been used to windows popping up now and then telling me to use original toners and ink, and it is also reasonable by a manufacturer to reject any guarantee claim concerning printing quality when a non-original toner is used, but this appears to be something else.

Has anybody found out how to resolve this "No toner"-problem using non-Brother toners? If so, I would be very happy to hear about it!
 

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