Epsom XP312 Weird missing out sections of printing problem

Discussion in 'Printer Repair' started by sjames, Oct 16, 2020.

  1. sjames

    sjames

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    Hi!

    My Epsom is having a mysterious issue, please see pictures attached.

    The sheets you can see with text were 2 full columns of text and it has only printed random parts of it in a random mix of blue and pink, all the text is meant to be black.

    Printer says ink levels are fine, I changed black cartridge just in case, as you can see on the test pages it also only prints blue and pink and sometimes a black smudge and I believe the box is meant to be finished with a black line, so potentially it is having a problem with black...although that wouldn't quick explain the text sheets as all of that text was black too!

    I have run all of the head alignment, head cleaning etc.

    Any help greatly appreciated!! Thanks!
     

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    sjames, Oct 16, 2020
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