EPSON XP-15000 does not recognize ink cartridge

Jul 8, 2022
Hi, I was wondering if anyone has an XP-15000 printer by Epson. I really regret buying this.

The quality is good but no matter what I do, no matter how many cartridges I buy, it refuses to recognize the yellow cartridge. I cannot do anything on the printer like select the clean heads button, or the reset button. It just insists I change the yellow ink even if its there, even if I checked I had the right number (yellow 312XL), even if I follow instructions step by step.

I have tried many cartridges. And the Epson company cannot help... wondering if I should just sell this printer because this problem makes me unable to use it and I am wasting my money on cartridges.

Please help me!

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